Last updated: June 26, 2026
Laser Place Miami, operated by Laser Place LLC ("Laser Place Miami," "we," "us," "our"). Address: 4649 Ponce de León Blvd, Suite 302, Coral Gables, FL 33146. Phone: 786-953-2577 · WhatsApp: 786-746-7292 · Email: info@laserplacemiami.com · App: laserplace.app
This document brings together, in one place, everything you agree to when you enroll in the "My LP" laser hair removal membership. By checking the acceptance box at checkout, creating your account, or using the member portal, you accept these Terms & Consent and our Privacy Policy. They take effect for you on the date of your enrollment. If you do not agree, do not complete enrollment.
In short (what you're agreeing to): a monthly subscription that bills automatically each month; you can add or remove areas under the rules below; payments are non-refundable (except as the law requires); you can cancel yourself from the app anytime; and you authorize us to text and call you about your membership and appointments. The details are below.
1. Who can enroll
- You must be 18 or older and legally able to enter a contract.
- You are responsible for the accuracy of the information you give us (name, phone, email) and for keeping your portal account secure, which is accessed via a one-time code (OTP) sent to your phone or email.
2. The "My LP" membership
- "My LP" is a recurring monthly subscription. It entitles you to 1 laser hair removal session per contracted area, per monthly cycle.
- A "session" is complete and indivisible: there is no half session, and sessions are not prorated by days.
- Sessions not used within the cycle do not roll over to the next cycle.
- Your plan, active areas, billing dates, and receipts are always available in the member portal (laserplace.app).
3. Areas: adding and removing
Clinical authorization to treat an area is tied to an active payment for that area.
- Adding an area: the full month for that area is charged immediately (no daily proration) and that area's session becomes available right away, even the same day in clinic.
- Removing an area: removal is immediate — the area is no longer authorized for treatment at once.
- If you had not used that area's session in the current cycle, the full value of that area (at the current catalog price) becomes a credit applied to your next charge.
- If you had already used that area's session in the cycle, no credit is generated (you already received the service).
- The credit applies as a one-time discount to your next invoice and expires if your membership does not renew.
- No cash is given and no money is returned to your card for adding or removing areas. Any value in your favor stays within the membership as credit (see §7).
4. Tier benefits (perks) and skincare credit
- With 4 or more active areas, and while you keep that tier, you receive: $20 monthly skincare credit (accruable and redeemable in clinic) and 10% off other Laser Place Miami treatments.
- These benefits do not reduce your base membership price.
- The skincare credit accrues month to month while you are eligible and is redeemed in clinic. It is an internal membership benefit: not redeemable for cash, not refundable, and it expires if your membership is canceled or stops renewing.
5. Referrals
- If someone enrolls using your referral link and pays their first month, you receive $25 credit applied to your next charge (once per referred person).
- The credit is granted only if your own membership is still active when it applies. Maximum $25 per monthly cycle; any excess carries over to the following cycles.
- The referral credit is a one-time discount; it is not redeemable for cash and expires if your membership does not renew.
6. Payments and recurring billing
- By enrolling you authorize automatic, recurring charges for your monthly membership amount to your payment method, each month on your enrollment date, until you cancel, through our payment processor Stripe.
- Stripe is the source of truth for your billing. We do not store your full card number; Stripe processes and stores it under PCI standards.
- If a payment fails, we will retry the charge and, while payment is pending, we may temporarily pause your access to sessions. Your membership is not automatically canceled for a failed payment: it stays paused until you update your payment method — you can do so from the app or when you come to the clinic. We resume your access as soon as payment is brought current.
- Price changes: we may change the price with at least 30 days' prior notice (email, SMS, or in-app notice). If you do not agree, you may cancel before it takes effect; continued use after that date constitutes acceptance.
7. Refund policy
- Except as the law imperatively requires, all membership payments are non-refundable. We do not return money to your card or in cash for billed cycles, unused sessions, removed areas, or for cancellation.
- Any value in your favor (from removing an unused area, perks, or referrals) stays as credit within the membership and is not redeemable for cash.
- This policy does not limit any cancellation or refund right that Florida law imperatively grants you.
8. Canceling the membership
- You may pause or cancel your membership at any time, easily and by yourself, from the member portal (laserplace.app), with no phone calls or extra steps.
- Cancellation is effective at the end of the already-paid cycle: you keep your sessions through the end of that cycle and the next one is not charged. There is no refund of the current cycle (see §7).
- We may offer you, voluntarily, a one-time retention discount as an alternative to canceling. Accepting it is optional.
9. Appointments, no-shows, and cancellations
- Schedule, reschedule, or cancel your appointments at least 24 hours in advance.
- No-show or late cancellation (less than 24 hours): the session for that cycle and area is considered used and is not replaced, unless the clinic determines otherwise for a justified reason. This protects schedule availability for all members.
- For changes with less than 24 hours' notice, contact us by WhatsApp or phone as soon as possible.
10. The treatment: nature, results, and clinical consent
- Laser hair removal is a continuous process that requires multiple sessions (typically 6–8 or more, depending on the person and the area) and aims for a hair reduction on the order of 70–90%. We do not guarantee 100% removal or absolute permanent results; results vary by person.
- Satisfaction Guarantee (a service guarantee, not a clinical-result guarantee): if you completed the recommended number of sessions for an area following pre- and post-care instructions and do not see the expected reduction, we will offer additional touch-up sessions on that area at no additional membership cost, at clinical discretion. It does not include cash refunds.
- Informed treatment consent: before your first session you will sign, in person at the clinic, an Informed Consent detailing the procedure, risks, possible side effects, and aftercare. The membership is the commercial agreement; the clinical consent is separate and is signed in clinic, where you can ask all your questions. Care is provided by an esthetics specialist at Laser Place Miami under the clinical framework of the responsible physician, Dr. Gonzalo Mosquera.
11. Communications: SMS, calls, and email (your consent)
By enrolling and checking the acceptance box, you expressly authorize Laser Place Miami to contact you at the phone number and email you provided:
- What you'll receive: appointment reminders, membership and payment notices, and support replies (including our assistant "Elena"). These are service and support messages, not third-party advertising.
- SMS: text messages are sent via a registered A2P 10DLC messaging program with the carriers (through Twilio). Frequency varies with your activity. Message and data rates may apply from your carrier.
- To stop SMS: reply STOP anytime and you will stop receiving texts. For help, reply HELP or call us at 786-953-2577. Even if you turn off SMS, some essential membership notices may be sent by email or in the app.
- Calls: we may call you about your membership and appointments. Our calls are manual or person-assisted; we do not use automatic dialers or prerecorded sales messages.
- What we don't do: we never send sensitive clinical information by SMS (treated areas, diagnoses, results), and we do not sell or share your number with third parties for advertising.
- SMS consent is not a condition for receiving urgent medical care, but it is part of the membership's digital service.
12. Privacy
- The processing of your data is governed by our Privacy Policy (available at laserplace.app). In short: we use your data only to provide the service, we do not sell it or share it with third parties for advertising, and only the providers needed to operate (such as Stripe for billing and Twilio for SMS) process it under their confidentiality obligations.
13. Use of the member portal
- The portal is for your personal use. You must not access others' accounts, breach security, abusively automate access, or use the service for unlawful purposes. We may suspend access for misuse, fraud, or non-payment.
14. Disclaimer of warranties and limitation of liability
- The "My LP" portal and app are provided "as is" and "as available"; we do not warrant that the digital service will be uninterrupted or error-free.
- To the maximum extent permitted by law, Laser Place Miami's liability arising from your use of the app or the membership is limited to the amount you paid for your membership in the 12 months before the event giving rise to the claim.
- This limitation does NOT apply to liability for personal injury arising from negligence or to anything the law does not allow to be limited. Nothing in these Terms limits the rights Florida law guarantees you as a patient of a medical-aesthetic service.
15. Governing law and dispute resolution
- These Terms are governed by the laws of the State of Florida. Any dispute will be submitted to the courts of Miami-Dade County, Florida, and you accept their jurisdiction.
- Before any action, both parties will try to resolve the dispute in good faith by contacting each other directly.
16. Changes to these Terms
- We may update these Terms. We will post the current version with its date at laserplace.app. When a change is material (for example, a price change), we will notify you at least 30 days in advance. Continued use after the effective date constitutes acceptance.
17. Contact
- Phone: 786-953-2577 · WhatsApp: 786-746-7292 · Email: info@laserplacemiami.com
- Address: 4649 Ponce de León Blvd, Suite 302, Coral Gables, FL 33146
Jurisdiction: State of Florida, USA.
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